Our IT Monitoring Service Portfolio around E2E Monitoring
We offer you our assistance – from the implementation of a monitoring pilot through to support in data analyses during productive operation – with a team of experienced professionals.
PILOT IMPLEMENTATION AND PROOF OF CONCEPT
Together with our consulting team we plan and implement a monitoring pilot especially designed to meet your demands and requirements, or – in a Proof of Concept – we demonstrate our performance under live conditions.
Thanks to our ample experience in the operation of monitoring solutions and in Best Practice approaches, we are able to set up a test environment pretty quickly. So, in a very short time, you can evaluate how our tool performances in daily operation and within your own setting.
INTRODUCTION TO TOOLS AND OPERATION
Once you have made your decision in favor of our tool suite, we make every effort to perform a smooth implementation of the solution: You define the basic conditions, like e.g. XS-Agents locales, server infrastructure, access information; we assist you in setting up the best-possible operations environment and, in addition, provide you with a well-structured operations manual.
SCRIPTING GUIDANCE FROM THE PROS
Let our team of experts assist you in creating and setting up your first monitoring scripts: in on-the-job trainings we show you at the very beginning how to quickly and efficently build scripts, design reusable code snippets and function libraries, write browser-specific code, etc.
With the support of our experts we create functional, high quality scripts for the workflows you actually want to monitor; or we provide you with application-specific master scripts – consisting of the essential frameworks for monitoring scripts – which you can use as drafts in the development of further scripts.
TRAINING AND QUALIFICATION
Precisely tailored to your individual requirements, our trainers compile the optimum bundle of standard and customer traninings, for example:
- User and administrator workshops
- Scripting: nuts and bolts
- Creation of reports and dashboards
- Best Practice workflows and tools for change management
OPEN QUESTIONS ?
shouldn’t bother you – our support can be reached via phone or e-mail, whatever suits you best.
You have special demands regarding reaction and problem solving times? Contact us – we surely can find precisely the right support concept for your needs.